Sumit AI Assistant is a WhatsApp-based assistant intended for business communications with KL Group employees, distributors, business partners, and general customers. This policy describes the information that may be processed through the service and the purposes for which it may be used.
1. Information we may process
Depending on what you choose to share, this may include your name, WhatsApp phone number, message content, business name and location, product enquiries, order details, payment confirmations, payment-slip images, documents, and attachments. Technical and operational information may also be processed to operate and secure the service.
Please do not send passwords, one-time passwords (OTPs), full payment-card details, or other unnecessary sensitive information.
2. How information may be used
- To respond to enquiries and assist with customer or distributor communications.
- To help process product enquiries, orders, and related business requests.
- To direct matters to authorized personnel for review or follow-up.
- To maintain necessary business records and protect the service against misuse.
3. AI-assisted responses
The service is intended to use automated or AI-assisted processing to interpret messages and prepare replies. Automated responses may be incomplete or inaccurate. Important financial information, payment instructions, and business decisions should be confirmed with an authorized representative.
4. Service providers and information sharing
Messages and associated information may be processed by WhatsApp/Meta, hosting and automation providers, and other service providers used to operate the assistant, as well as authorized personnel handling business enquiries. Information may also be disclosed where legally required. We do not sell personal information to advertisers.
5. Security
We aim to use reasonable technical and organizational safeguards, including access controls and secure connections, to protect information handled through the service. No method of electronic transmission or storage is completely secure.
6. Retention
Information is intended to be retained only as needed for the relevant business purpose, applicable legal obligations, and legitimate recordkeeping. Specific retention periods and deletion procedures will be clarified as the service's data storage and automation configuration is finalized.
7. Your privacy requests
You may stop messaging the assistant at any time. To request access, correction, or deletion of personal information where applicable, email majumdersumit192@gmail.com. Include enough detail to identify your request. Identity verification may be required before responding.
8. Children's privacy
This service is intended for business communications and is not designed for children.
9. Changes to this policy
This policy may be updated when service features, data-processing practices, or legal requirements change. The effective date will be revised when updates are published.
10. Contact
For privacy enquiries and data deletion requests, contact majumdersumit192@gmail.com.